contact us

we love connecting with people and we’re incredibly proud of our product. feel free to reach out to us with any questions, comments, or feedback and we’ll get back to you in 1 to 3 business days.

if you haven’t already, check out our frequently asked questionsfor quick fixes.

Select a topic

Cancellation request:

Hit send too fast? Reach out to us as soon as possible to request a cancellation and we'll do our best to catch your order in time before it ships.

Name

Order Number

please provide a reason for the cancellation *

General comments or suggestions

We'd love to hear from you. Feel free to share comments, suggestions and feedback about your experience. Our team will get back to you shortly.

Name

where are you located?

Subject

Message *

Shipping

All orders placed on cieleathletics.com are shipped from Montreal, Canada. Once your order ships, you will receive a shipping confirmation with a tracking number in your inbox. Please allow for 1 to 2 business days for order processing. Noticed a mistake in your address? Reach out to us as soon as possible with the correct information and we'll do our best to get the order sent to the right place.

If you haven’t received an order confirmation or shipping confirmation, check your junk folder and make sure to add us to your safe sender's list to receive future communication.

To get the most up-to-date information about your delivery, use the tracking number provided by FedEx or Canada Post. All orders shipped with Canada Post will be handed off to USPS using the same tracking number at the border.

If you opted for bike courier delivery, tracking is not available, but feel free to write to us for an update. These orders may take a little longer to leave our warehouse but once shipped, you can expect delivery in 1 to 2 days.

For more information on shipping times and services, please consult shipping information in ou faq.

Name

Phone Number

where are you located?

Order Number

How can we help? *

Product information (e.g. sizing, care)

Feel free to reach out with questions relating to product care, sizing, availability and more.

Name

Phone Number

where are you located?

How can we help? *

Return request

Not working out for you? All products can be returned for refund within 30 days of receiving your order. Products must be returned in brand new, perfect condition with no signs of wear and with all tags and inserts attached in their original location. Please reuse the original packaging to send back your items to reduce waste.

We are not responsible for return shipping costs. We invite you to use your preferred shipping method and take note of your tracking number to ensure it makes it back to us safely.

When you are ready to make a return, submit a request below and we will get back to you with detailed return instructions.

Please consult our refund policy to know what to expect.

Name

Phone Number

where are you located?

Order Number

Would you prefer a store credit?

Yes I'd like a store credit

Product(s) to return *

Reason for return *

I don't like the color
I don't like the fit
The product received was defective
I changed my mind
I ordered the wrong size
It was a gift its not working out
Other

How can we help? *